Return & Refund Policy

1. Return Eligibility

• Returns must be initiated within 14 days of receiving your delivery.
• Items must be entirely unworn, unused, undamaged, and remain in their original pristine condition.
• No signs of wear, alteration, resizing, or third-party work must be visible on the piece.

2. Non-Returnable Items

Due to their bespoke nature, the following items are final sale and cannot be returned or refunded:

• Custom-made jewelry and bespoke commissions.
• Engraved or personalized jewelry.
• Special-order items sourced specifically for your request.
• Loose diamonds and individual gemstones.
• Final sale, clearance, or promotional items.
• Gift cards.

3. Return Process

• Contact Support: You must contact our customer care team before returning any package.
• Return Authorization: A Return Merchandise Authorization (RMA) is required before shipping.
• Secure Return Shipping: After approval, secure, fully insured return shipping instructions and labels will be provided. Returns shipped without prior authorization will not be accepted.

4. Quality Inspection

• All returned items undergo a rigorous quality assessment in our gemological laboratory.
• Items showing signs of wear, alteration, resizing by third parties, damage, or missing documentation (such as GIA certificates) will be rejected.
• If an item fails inspection, it will be returned to the customer at their expense.

5. Refund Processing

• Approved refunds are issued solely to the original payment method used during purchase.
• Refunds are processed within 7–10 business days after receiving quality inspection approval.
• Original outbound shipping fees, customs duties, and taxes are non-refundable.

6. Exchanges & Credit

• Eligible standard items can be exchanged for another piece or converted to store credit within the 14-day window.
• Any price differences for the replacement product will be billed or refunded accordingly.
• Bespoke, custom-made, or personalized items are excluded from exchanges.

7. Damaged & Incorrect Orders

• Please inspect your package immediately upon delivery.
• Any claims for damaged, defective, or incorrect items must be reported within 48 hours of delivery.
• Please provide clear photographs of both the item and the shipping box for assessment.

8. Certificates & Appraisals

• Original laboratory certificates (GIA, IGI, etc.) must be returned in perfect, undamaged condition.
• Professional appraisal documents, authentication cards, and the invoice must be included.
• A replacement fee of $250 USD applies for any missing diamond laboratory certificate.

9. Warranty & Authenticity

• Each Ever Jewels creation is covered by our lifetime warranty against manufacturing defects.
• Our warranty does not cover normal wear and tear, accidental damage, resizing, loss, or theft.
• Alterations, repairs, or resizing performed by any jeweler other than The Ever Jewels will void this warranty.