Shipping policy
At Ever Jewels, we take care in ensuring your jewellery is delivered safely, securely, and on time. We handle all shipping directly to provide you with a reliable experience.
Domestic Shipping (Australia)
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All Australian orders are shipped via Australia Post Express with full tracking.
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Delivery timeframe: 2–5 business days, depending on your location.
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Orders over AUD $1,000 qualify for free shipping. Orders under this amount may attract a flat shipping fee.
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A signature on delivery is required for security.
International Shipping
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International orders are shipped through FedEx Express with tracking and insurance.
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Estimated delivery timeframe: 5–10 business days, depending on your destination and customs clearance.
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Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Processing & Dispatch
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Ready-to-ship items are dispatched within 2–4 business days after payment is cleared.
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Custom-made and bespoke pieces may require additional production time, which will be communicated at the time of purchase.
Tracking & Updates
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Once dispatched, you will receive a tracking number via email.
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Domestic shipments can be tracked on the Australia Post website.
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International shipments can be tracked on the FedEx website.
Insurance & Liability
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All shipments include transit insurance until signed for at the delivery address.
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Ever Jewels is not responsible for delays caused by couriers, customs processes, or unforeseen events beyond our control.
Missed Deliveries
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If no one is available to sign at the delivery address, Australia Post or FedEx will leave instructions for collection or re-delivery.
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Additional charges may apply if the parcel is returned to us and requires re-shipping.
